My mom has been living in a skilled nursing facility for 2 years. Her new roommate for the last 4 months is somewhat non-verbal (she’s has a tracheostomy but screams her kids name at all hours of the day and night) At first she was a huge annoyance constantly banging on things, clapping, and screaming. She tries to get out of bed even though she is not allowed, pulling on her feeding tube and tracheostomy tube. Recently she has gotten worse, she throws and smears feces everywhere. She threw an orange at my mom and me because she was jealous that her kids were not there (or so the staff told me) it almost hit me, and just from it grazing me I could tell how hard she threw it. It could have really hurt my mom. Social services said they took her oranges away but she has them again (now that the health dept isn’t here doing there survey anymore) and yesterday she threw one at people walking in the hall. She grabbed my mom’s call light from her bed, and when the nurse returned it to my mom she viciously grabbed the cord. My mom asked her to stop and she tugged at it fiercely repeatedly and the look on her face was extremely distressing.
When told about their mother’s behavior the kids blame the facility saying if they had put her in a wheelchair she wouldn’t be violent. However she was in a wheelchair but she constantly got up and transferred herself between the chair and bed. I alerted nurses but there was an emergency down the hall. At one point she knocked her feeding stand into one of the nurses and it almost hit her. I’ve seen her shove CNA’s and grab at staff members clothes very aggressively.
The roommate exhibits signs of dementia. She’s becoming increasingly angry and aggressive, but the administrator’s seem to be afraid of this family. They keep saying there is nothing they can do because the law protects this woman and not the nursing home. Her kids are verbally abusive to the staff, and the daughter even tried to intimidate a lady down the hall who asked her to quiet her mother’s banging because her husband was sleeping.
I’ve now been approached by multiple family members of residents- they can hear her banging halfway across the building, they have told me the family are bullies. I’ve been approached by staff members who can’t take it anymore and say that this woman belongs in dementia care and that her behavior is psychologically abusive to my mom.
Social services only offered to move my mom to a different room, smaller and not next to a window because the roommate’s family refuses to move to another room. Everyone feels this is unfair, my mom likes her room and she is not the problem.
I was highly upset that social services tried to tell me that we all have to make sacrifices yet the roommate does not have to. I invented the word sacrifice. I quit my job and no work part time, and moved into a tiny room to be able to spend most of my time caring for my mom, to the advantage of the facility yet this other family is getting preferential treatment for being rude.
I’m going to talk to the head administrator tomorrow and will would love to have a better understanding of what our rights might be in this situation. I’m speaking on behalf of staff and other residents and family so I would greatly appreciate any advice you guys might have. Especially if there is legal grounds to evict this lady because I don’t believe they can care for her at this facility because of her mental issues. But her children are delusional and also refuse to have her medicated for anxiety. Thank you so much!
The disturbed roommate was moved the next morning.
if you do not get satisfaction from this ... send a copy of this letter and another letter to the your State Department of Public Health..CC the facility.
Just keep going up the food chain till you rattle enough chains to get action.
Do not not just accept inaction on the say so of low level staff.
Raise Cain. Find out what the formal complaints procedure is and get going on it.
Perhaps the family has already found it very difficult to secure a placement for their mother, and that is why they are being so bloody-minded and aggressive about keeping this one. If they are in denial about her level of dementia, this is not surprising. But the family's stupidity is not your problem: it is up to the Nursing Home, especially whoever conducted the pre-admission assessment, and the other resident's doctors to get to grips with it.
If the family is persistently aggressive or threatening towards the staff, they can be prevented from entering the premises. Do not allow the NH to wriggle out of anything because they're reluctant to confront unacceptable behaviours.
HannaS,
I am so sorry that your Mom is having to deal with such an angry and abusive roommate. Your Mom’s situation is very difficult for nursing home administration and staff to deal with because neither the abusive resident or her family are willing to knowledge that her behaviors are abusive and can cause harm to other residents, family members and facility staff.
According to:
https://www.aarp.org/caregiving/financial-legal/info-2018/nursing-home-evictions-fd.html
The federal government is launching an effort to stop nursing homes from discharging residents illegally.
Discharges and evictions lead the list of complaints that state long-term care ombudsmen receive each year. In 2015, these advocates for nursing home residents received more than 9,000 such complaints.
In a memo to state officials, the Centers for Medicare and Medicaid Services (CMS), which oversees nursing homes, said it has begun an examination of this widespread problem and will explore ways to combat it.
States have the primary responsibility for policing the nation’s nursing homes, but state regulators have to at a minimum follow federal rules that list six (6) specific reasons a facility can legally evict a resident. A nursing home can force a resident to leave only if at least one of the following conditions is met:
--The resident’s clinical or behavioral status endangers the safety of others at the facility. The reason most often reported for patients’ being discharged against their will is “behavioral, mental and/or emotional expressions” of distress, CMS says.
--The resident’s care is not being paid for. This is another common reason for such forced discharges. This can happen when individuals who had been paying privately run out of resources and enroll in Medicaid, which reimburses nursing homes less than they receive from private-pay patients. It also happens when Medicare residents shift to being covered under Medicaid.
--Transfer or discharge is necessary for the resident’s welfare and the facility cannot meet his or her needs. The CMS memo notes that a nursing home should determine whether it can adequately care for an individual before that person is admitted. Once someone becomes a resident, the memo says, “it should be rare” for that facility to later say it cannot meet that individual’s needs.
--The resident no longer needs the services the nursing home provides.
--The resident’s continued presence endangers the health of others at the nursing home.
--The nursing home is closing.
Discharges that violate federal regulations “can be unsafe and/or traumatic for residents and their families,” the memo says, adding that nursing home residents are sometimes left homeless or hospitalized for months when they are evicted.
[I will continue with some suggestions that the nursing home can use when dealing with difficult residents and/or families. ]
Hire a lawyer if you don’t get quick action.
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